When your system is installed we provide you with login details to your GivEnergy account.
Simply go to http://www.givenergy.cloud/GivManage/login and enter your username and password.
Don’t worry if you forget you can set a new one or just give us a call and we can sort it all out for you.

When the Givenergy system is installed and setup we connect the inverter to the cloud via your WIFI internet settings. Many customers then change their router, password or even internet provider. This will cause the cloud to lose connection. Please note that the battery system keeps working, you just cannot see it from the cloud login. To change the WIFI settings follow the easy to follow instructions at https://kb.givenergy.cloud/article.php?id=1

Just go to the Apple App Store or Android Play Store. 
Download the app and use the username and password that we gave you. You can change the password at anytime. We are also here to assist with any access issues you may have.

This is a step by step guide on how to link your GivEnergy system to the Octopus Smart Energy system. Please note this integration is for Octopus Energy agile tariff subscribers.  First of all, log into your portal at www.givenergy.cloud once there go into your system mode settings. 

Once you’re on the system mode settings, at the bottom of the page is a sign up here link for the Octopus energy smart home. 

When you have clicked the ‘sign up here’ link, a new browser window will open asking you to login or sign up. If you already have a Octopus Energy login continue to fill in the fields with your details. If not there is a sign up link below where you will be able to create a log in for this service, as per the below pictures.

Once logged into the Octopus Energy site you will be met by this screen. Click onto the menu icon on the top left highlighted on the photo above. 

Next, select the device management option to begin linking your GivEnergy system to your Octopus Energy Smart home system.

On this screen at the bottom right you will see a + sign this is to add your GivEnergy system.

Whilst on this screen click the drop down menu on the right of the ‘Brand’ the select the ‘GivEnergy’ option. The name field is just what you wish to have you inverter at home to be listed as. 

On the Brand authentication screen which you see above login with your GivEnergy portal login and password and confirm. This has now linked your GivEnergy system to Octopus smart home.

On the device management screen it should now show your inverter you have just paired. 

Setting up your Octopus automated charging/discharging function for agile tariff customers. They choose the times for charging and discharging to be most beneficial for the end user. 

Go into device management and select your inverter you have previously paired with your Octopus Energy smart home hub in the previous steps.

Once on the device screen you will see the data for you GivEnergy system, on the top right is a settings cog which is where you can set up your charging/discharging preference. 

The first screen is where you set your own preference for discharge/charging times, this function can also be done through your own GivEnergy portal. Clicking onto the optimisation tab on top of the page is where Octopus Energy will take full control of the charging/discharging of your batteries. 

On the Optimisation screen click the drop down arrow and select the Octopus option, this now means Octopus Energy now have control of your charging/discharging. 

The original article from Givenergy can be found at https://kb.givenergy.cloud/article.php?id=8

A printer friedly version can be found here.

Yes there is. Two single phase Hybrids are available. A 3.6Kw and 5Kw version for single phase grid connection. Please contact us for further details.

The GivEnergy Battery system prices start at £3,295. That includes installation but is subject to a remote or site survey.
Prices of larger systems can be found by scrolling up this page and they start at £4,695. The larger systems come with unlimited cycle warranty.

The Octopus Agile Tariff is variable and based upon supply and demand. On some occasions the price of electricity goes negative. You get paid to use electricity. This is also know as plunge prices.
Click the image to get a larger version of the spreadsheet. This shows actual prices for the Agile Tariff in Chelmsford during October. This spreadsheet was supplied by Mr Holland. He did his research before placing the order for his battery.
Please note; the price of energy changes across the UK due to local DNO charges. Check with octopus.

The answer is yes and no. Whilst the battery itself will not work below freezing if it is encased in an insulated box then, yes, it will work.

When Lithium batteries get cold the charge and discharge rate starts to fall off a cliff.

Below are two examples of different battery systems from different manufacturers.

Left: Givenergy Lithium Ion in an insulated IP65 rated enclosure. This system is mounted outside and on the day that this snap shot was taken was covered in snow and about -3 degrees C. You can see that it is on a force charge and is charging at full power. 2.8Kw

Right: Pylontech batteries with a Luxpowertek inverter mounted in a loft. As you can see, once again, it is set to force charge overnight but is only charging at 1Kw for a couple of hours. The batteries then start to warm up and the charge rate steps up to 2.5Kw. If this system was in a garage then you could expect to see the initial charge rate as low as 200w.

Yes they can. The system is IP65 rated and works well outside. Please note that some customers have chosen to put a “hat” on the system and some have put wind breaks to the side.

The only problem you will have in the UK is cold in winter. The cold can slow all Lithium battery systems down.