Social Energy Reviews

social energy

We value your feed back and want to assist new customers get the facts about Social Energy.

We want customers to post their Social Energy reviews of their experience regardless of who installed the system.

There are many conflicting reviews of Social Energy out there on the web and it is our belief that the vast majority of these negative reviews are connected with the initial sales pitch and the projections of savings and income from the Social Energy App used by installers.The projected saving and especially income seem high.

Many people are confused about the relationship between Social Energy and the installer. To the best of our knowledge there is only one installer with a direct relationship with Social Energy. Their CEO is a large shareholder in Social Energy. Confused? So are we and that is why we no longer install the kit. If we can not understand the system, the income, the relationship between the various fractions of Social Energy then how can we expect a customer to do so.

Be wary of cold calls using the sales pitch “like having a little stockbroker working for you 24/7!” Hmmm, we leave you to make your mind up on that one.

Let’s see if we can get some comments from real customers to help clear this situation up.

Please ensure that you provide as much information as possible. We are particularly interested in the following;

  • Was your system installed with new solar panels or retro fit.
  • Which battery system you had installed.
  • Where in the country you live (just approximate is fine).
  • How long the system has been installed.
  • How you rate the customer service from your installer.
  • How you rate the customer service from Social Energy.
  • We would also like to know if you are / were aware that Social Energy is a separate company to the company that installed your system.
  • Have you had any issues with your installed system?
  • Would you recommend your installer or Social Energy.
  • Any other comments would be welcomed.
  • Other storage systems are available.

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social energy reviews
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Social Energy

The comments made on this page are believed to be genuine and truthful from real customers of Social Energy systems. Light Group Holdings Limited accept no responability for the comments made.

There is a little forum on Martin Lewis website TheMoneySavingExpert

6 thoughts on “Social Energy Reviews

  1. Mark says:

    Hi. I am sorry to say that I plan on leaving Social Energy after the 1 year I’ve been with them. After getting the original estimate of what credits and discounts I should expect, I’ve been massively disappointed with the very small level of credits, considering how often I’ve seen my stored power being pulled. I think their portal is fab and really user friendly now it’s an actual app instead of web based app. Thanks for your advice, Andrew, on how I could maximise my battery benefits – I think your advice from the very start of my initial enquiry has saved me a decent amount of money and now I plan to switch to Octopus Energy to make even greater savings.

    • admin says:

      Hi Mark,
      Thanks for the update. This is exactly the type of review (good or bad) we are looking for.
      I hope the move to Octopus goes smoothly and please feel free to call me if you need any assistance setting the system up.


    • B w says:

      Yer, I agree. I have only received around £4 per month from export which is crazy considering I was told at least £50 per month. Also, I switched my gas from Social energy too as it was double that of other popular providers. I wish I hadn’t bought solar panels I’m now I. Debt because if the false promises made at the sales stage.

  2. Huw says:

    I wish I hadn’t bothered with social energy and having the solar panels and battery system.
    I’m paying approximately £2000/year to the loan company,they said the tariff and savings would cover this.
    In 12months the tariff payment was £202.00 so a complete waste of time and money .
    The app on my phone does not connect to the heating,therefore I am unable to switch the central heating on for months.They are reluctant to send out an engineer and there phone service is poor and unhelpful.
    Wish I never bothered with them.

    • admin says:

      Hi Huw,
      To be fair to Social Energy it sounds to me more like you were miss-informed about what the system can do when it was sold to you. Social Energy dont do installations but, of course, they are linked through shareholding with a large solar installer.
      The central heating system sounds like the sales company just added that on to make you think you have got more for your money. Contact the installation company and get them to sort it out. Because you used finance, the finance company also has a responsibility under Section 75 of the Consumer Credit Act. If you get no joy from the installation company then I suggest you contact the finance company.

      Please note that this is just my humble opinion and is in no way meant to be taken as legal advice.

      Good luck.

  3. Rick says:

    Had my Social Energy system for over a year now. Payments have been small. Had 14 panels and a 4.5kw battery installed. They say you have to wait 90 days for the system to settle down. The most annoying thing recently has been to see virtually all of my solar heading to the grid and they are draining the battery too. I’m now moving to another company. Generated 3.2kw today which went to the grid and I will get peanuts in return. In a way it’s theft. Just pulled the Ethernet cable from their box and the battery went from 27% to 35% in a short period. The export light stopped flashing and I’m now using my electricity generated to charge my battery.

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