HIES Approved Installer
Consumer Protection, Made Simple

A Chartered Trading Standards Institute (CTSI) approved Consumer Code, HIES is a leading consumer protection organisation covering the installation of home energy products. Our promise is to ensure all consumers are respected, protected and educated on their home improvement journey.

Together, we are going to work on the new promise of the schemes, in which we will ensure consumers are respected, protected and educated on their home improvement journey. George Clarke

Approved
HIES is fully endorsed by Nick Ross & George Clarke.

Communication
We write to every consumer informing them of their level of protection.

Validation
Vetted and accredited installers.

Protection
Deposit and stage payment protection insurance.

Insurance
To provide adequate financial protection (IBGs).

Advice
Free help and advice line for both installers and consumers.

Dispute Resolution
CTSI approved ADR competent authority.

Ombudsman
Access to an independent Ombudsman.